“If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.” Albert Einstein
To successfully solve any problem, the most important thing to do is understand the problem in its entirety.
The rate of change in society today is exceptionally quick and it is accelerating at an exponential rate. This acceleration is putting a pressure on organisations and individuals to make decisions before fully understanding the context.
For example… someone tells you “I have a problem…I can’t read road signs” at this point there are a number of possible problems depending on the context. They might not be able to read, they might be short sighted and be wearing the wrong glasses or not have any glasses at all, they might have a multitude of other problems. Without exploring the context of the problem any solution you put in place could be more detrimental than helpful.
Any problem can be defined by understanding both the current conditions and the desired vision. It is important to remember that the problem is the gap between these conditions and the vision not the conditions themselves. I encounter this every day in the ASE, what are seen at first as problems are often only the symptoms and conditions of real problems and the first step is to understand it.
Have you ever been in a situation like this, where a problem has been ignored while the symptoms are treated?